Disclaimer

1. General Information

Purpose of this website

Kongziyue provides an online shopping experience where visitors can browse products, review descriptions, and submit orders. The information on this website is provided for general shopping and informational purposes. It is intended to help customers understand our products and services before making a purchase.

No guarantee of complete accuracy

We make reasonable efforts to present clear and current information. However, we do not guarantee that every statement, description, image, specification, or other item of website content will always be complete, accurate, current, or free from errors or omissions.

Changes to website information

Product details, prices, availability, website features, and other information may change without prior notice. We may correct errors, update descriptions, modify content, or remove information when necessary. Where an update affects an order already placed, we will review the circumstances and communicate with the customer when appropriate.

2. Product Descriptions and Images

Product descriptions

Product descriptions are provided to help customers understand the general characteristics and intended use of the items offered by Kongziyue. Customers should review the available description, options, and other product details before completing a purchase.

Product images and screen differences

We aim to display product images that represent the items offered. However, the appearance of a product may vary slightly depending on lighting, photography, screen settings, display resolution, or the device used to view the website. Images are intended as a visual reference and may not reproduce every detail exactly.

Colors, materials, and dimensions

Where information about color, material, dimensions, or other characteristics is provided, customers should review those details on the relevant product page. If a specification is not listed, do not assume that a particular measurement, material, or feature is included. Contact us before ordering if you need clarification about a product.

Product suitability

Customers are responsible for reviewing product information and deciding whether an item meets their preferences and needs. Kongziyue cannot guarantee that a product will meet every individual's expectations or personal requirements.

3. Pricing, Availability, and Orders

Product prices

Prices displayed on our website are subject to change. We take care to display pricing information correctly, but errors may occasionally occur. If we identify a material pricing or listing error that affects an order, we will review the situation and contact the customer when necessary before determining the appropriate next steps.

Product availability

Product listings do not guarantee that every item will remain available at all times. Availability may change because of inventory levels, fulfillment conditions, or other operational factors. If an ordered item becomes unavailable, we will review the order and communicate with the customer where appropriate.

Order submission and confirmation

Submitting an order through the website does not remove the need to review the information provided at checkout. Customers should verify their product selection, quantity, shipping address, email address, and order total before completing payment. Order confirmation and fulfillment are subject to the applicable order process and our store policies.

Errors in listings or checkout

If we discover an error in a product listing, price, description, or checkout detail, we may correct the information and review any affected order. The handling of an existing order will depend on the nature of the error, the order status, and the circumstances involved.

4. Shipping and Delivery Estimates

Estimated shipping times

Any shipping or delivery timeframes displayed on our website or in our policies are estimates rather than guaranteed delivery dates, unless expressly stated otherwise. Actual delivery may vary depending on carrier operations, destination, weather, holidays, address accuracy, and other circumstances.

Shipping carriers and tracking

Orders may be delivered by USPS, UPS, or FedEx, depending on the shipment. Where tracking information is available, it may be provided after dispatch. Carrier tracking information is supplied for reference, and shipment status updates are subject to the carrier's systems and scanning procedures.

Delays outside our control

Kongziyue cannot guarantee that a parcel will arrive by a specific date when delivery is affected by circumstances outside our reasonable control. If a shipment appears delayed, customers should review the tracking details and contact our support team if further assistance is needed.

Shipping information at checkout

Customers should review the shipping method, delivery address, and shipping charges shown during checkout before placing an order. For details about handling time, estimated transit time, and shipping costs, please consult our Shipping Policy.

5. External Links and Third-Party Services

Links to external websites

Our website may contain links to third-party websites or services for convenience or additional information. These external resources are not necessarily operated or controlled by Kongziyue. The presence of a link does not automatically mean that we endorse the external website, its content, or its services.

Third-party content and availability

We do not guarantee the accuracy, availability, security, or completeness of content provided by external websites. Third-party websites may change their content, terms, or privacy practices without notice. Customers should review the applicable information before using an external service or providing information to a third party.

Third-party transactions

Some functions associated with shopping or payment may be provided through third-party services. Those services may operate under their own terms, policies, and procedures. For payment-related questions involving PayPal, customers may need to consult PayPal's own support resources in addition to contacting Kongziyue about their order.

Use of external services

Accessing or using a third-party website or service is the user's responsibility. To the extent permitted by applicable law, Kongziyue is not responsible for losses or issues arising from the operation, content, security, or practices of independent third-party websites and services.

6. No Professional Advice

Informational nature of website content

The content on Kongziyue is intended to provide general information about our store, products, and shopping processes. It is not intended to replace professional advice tailored to an individual's circumstances.

Customer responsibility

Customers should use their own judgment when reviewing product information and deciding whether to make a purchase. If a question requires specialist guidance beyond the information provided on our website, customers should seek advice from an appropriately qualified professional.

Product use and care

Customers are responsible for following any product instructions or care information supplied with an item or displayed on its product page. General descriptions should not be treated as a substitute for specific instructions where those instructions are provided.

7. Website Availability and Technical Issues

Website access

We aim to keep Kongziyue accessible and functional. However, we do not guarantee uninterrupted or error-free access at all times. The website may occasionally be unavailable because of maintenance, updates, technical problems, connectivity issues, or circumstances outside our control.

Technical errors and interruptions

Website content, checkout features, or other functions may occasionally experience delays, interruptions, or errors. We may take steps to investigate and resolve these issues, but we cannot guarantee that every technical problem will be prevented or corrected immediately.

Device and browser compatibility

Website performance may vary depending on the device, browser, operating system, internet connection, or settings used to access the store. Customers are responsible for maintaining compatible software and a suitable internet connection when using our website.

Security precautions

We take reasonable steps to support the operation and security of our website, but no website or online transmission can be guaranteed to be completely secure. Customers should use secure devices, protect their account information, and avoid sharing passwords or verification codes.

8. Limitation of Responsibility

Use of website information

To the extent permitted by applicable law, Kongziyue is not responsible for decisions made solely on the basis of incomplete, outdated, or incorrectly interpreted website information. Customers should review relevant product and policy details and contact us if they need clarification before placing an order.

Website interruptions and external factors

To the extent permitted by applicable law, Kongziyue is not liable for interruptions, delays, or losses caused by events beyond our reasonable control, including carrier disruptions, internet or network failures, third-party service interruptions, severe weather, or other unforeseen circumstances.

Scope of this disclaimer

Nothing in this Disclaimer is intended to exclude or limit any responsibility that cannot lawfully be excluded or limited. Any applicable rights or protections that cannot be waived under relevant law remain unaffected.

9. Customer Responsibilities

Providing accurate information

Customers are responsible for providing accurate and complete information when placing an order or contacting our support team. Incorrect email addresses, incomplete shipping details, or other inaccurate information may affect order processing, delivery, or customer support.

Reviewing policies before purchase

Customers should review relevant product details and store policies before completing a purchase. This includes checking shipping information, payment options, return eligibility, and any instructions associated with a product.

Using the website appropriately

Visitors should use the website in a lawful and responsible manner. Users must not knowingly interfere with website operation, attempt unauthorized access, introduce malicious code, or misuse website content or features.

Reporting concerns

If you notice an apparent error, broken link, inaccurate product detail, or technical problem, you may contact our support team. Please provide enough information to help us identify the issue without sending passwords, verification codes, or other sensitive credentials.

1. Review the relevant information.
   Check the product page, order details, or store policy related to your question.
2. Identify the issue clearly.
   Note the relevant page, product, order number, or error message where applicable.
3. Contact customer support.
   Email support@kongziyue.com with a concise explanation and any relevant non-sensitive details.
4. Allow time for review.
   Our team will review your inquiry and respond according to the nature of the issue and our support process.

10. Changes to This Disclaimer

Updates to this page

We may revise this Disclaimer from time to time to reflect changes to our website, products, services, operational practices, or the way information is presented. Any revised version will be published on this page.

Reviewing the current version

We encourage visitors to review this page periodically. Continued use of the website after an updated Disclaimer is published may be subject to the revised terms, to the extent permitted by applicable law.

Relationship to other policies

This Disclaimer provides general information about website content and use. If a specific issue is addressed in a separate policy, such as our Shipping Policy or Return & Refund Policy, customers should review that policy for the details relevant to their order.

11. Contact Us

Questions about this Disclaimer

If you have questions about this Disclaimer, the information displayed on our website, or a specific product listing, please contact Kongziyue customer support. For questions concerning an existing order, include your order number so our team can locate the relevant information.

How to contact our team

Email support@kongziyue.com with a clear description of your question. Please do not include passwords, authentication codes, or full payment card details in your message.