Payment Methods

1. Accepted Payment Method

Kongziyue currently accepts PayPal as the sole payment method for online purchases. At checkout, select PayPal and follow the instructions presented to complete your transaction.

Depending on your PayPal account and the options made available by PayPal, you may be able to pay using a funding source linked to your PayPal account. Any such options are presented and managed by PayPal, and their availability is subject to PayPal's own terms, eligibility requirements, and payment approval process.

Kongziyue does not currently offer separate direct checkout options for credit cards, debit cards, bank transfers, cash on delivery, or other payment services. If our available payment methods change, the options shown at checkout will reflect the methods accepted at that time.

2. How to Pay with PayPal

To complete your purchase, add your selected products to your cart and proceed to checkout. Review your order information before selecting PayPal as your payment method.

1. Review your order.
   Confirm your selected products, quantities, shipping address, and order total before proceeding to payment.
2. Select PayPal.
   Choose PayPal from the payment options presented during checkout.
3. Follow PayPal's instructions.
   Continue through the PayPal payment process and sign in or provide the information requested by PayPal, as applicable.
4. Confirm the transaction.
   Complete the steps required by PayPal and wait for the checkout process to return or display a payment result.
5. Check your order confirmation.
   After the order is successfully submitted, review the confirmation information sent to the email address provided at checkout.

Do not close the payment page or repeat the transaction unnecessarily while a payment is still processing. If the result is unclear, check your PayPal account and order confirmation before attempting payment again.

3. Payment Authorization and Processing

Payments are handled through PayPal's payment process. A transaction may be subject to authorization, verification, security review, or other processing steps determined by PayPal and the relevant payment provider.

A payment attempt does not always mean that an order has been successfully paid or accepted. If PayPal indicates that a payment is pending, declined, or incomplete, follow the instructions provided by PayPal and check the status of your order before taking further action.

Kongziyue cannot override PayPal's authorization decisions or guarantee that every payment attempt will be approved. Payment availability may depend on your account, selected funding source, regional settings, or other requirements applied by PayPal.

4. Currency and Order Total

Please review the currency and total amount displayed during checkout before confirming your payment. The final amount due for your purchase is shown in the order summary before you complete the transaction.

If PayPal or your payment provider applies currency conversion, exchange rates, or account-specific charges, those details may be displayed or governed by the provider's terms. Kongziyue does not control exchange rates or additional charges imposed independently by PayPal or a financial institution.

If the amount shown during checkout appears incorrect, do not complete the transaction until you have reviewed the order details. Contact us if the product prices or order total displayed on our website appear inconsistent.

5. Payment Security

When you choose PayPal, payment information is handled through PayPal's payment environment. You should review the payment page and ensure that you are following the official checkout process before submitting any account or payment information.

Do not share your PayPal password, verification codes, or other confidential account credentials with Kongziyue customer support. We do not need your password or full payment card number to help identify an order or review a payment-related inquiry.

You are responsible for maintaining the security of your PayPal account and for reviewing transactions shown in your account. If you suspect unauthorized access or activity, contact PayPal through its official support channels as soon as possible.

6. Declined or Unsuccessful Payments

A payment may fail or be declined for reasons determined by PayPal or the relevant financial institution. These may include insufficient funds, account restrictions, verification requirements, incorrect information, or a temporary technical issue.

If your payment does not complete, review any message shown during checkout and follow the instructions provided by PayPal. You may also check whether your PayPal account requires additional action before trying again.

7. Orders and Payment Confirmation

After completing checkout, review the order confirmation sent to the email address you provided. Keep the confirmation for your records, as it may contain information needed when contacting customer support.

If you do not receive a confirmation, first check your spam or junk folder and verify that the email address entered at checkout is correct. You should also review your PayPal activity to determine whether a payment appears to have been completed.

If you can see a completed payment but cannot locate an order confirmation, contact us at support@kongziyue.com. Provide the relevant transaction reference if available, but do not send your password or full payment card details.

8. Duplicate Payments or Orders

If you believe you have been charged more than once or have accidentally submitted duplicate orders, please review your PayPal activity and order confirmation emails before taking further action.

Contact our support team with the order number or transaction references, the approximate transaction date, and a short explanation of the issue. We will review the available order records and determine what action may be appropriate.

A repeated payment entry does not always mean that multiple completed charges have been made. Some entries may reflect pending authorizations or processing activity managed by PayPal or your financial institution. The provider determines how such entries are finalized or released.

9. Refunds and Payment Reversals

If a refund is approved under our applicable policies, it will generally be arranged through the original payment method where supported. For purchases paid through PayPal, the refund process is subject to PayPal's procedures and the status of the original transaction.

The time required for a refund to appear may vary depending on PayPal, the funding source, and the financial institution involved. Kongziyue can review the status of an approved refund, but we cannot guarantee the exact date on which funds will appear in your account.

Refund eligibility depends on the circumstances of the order and our applicable cancellation or Return & Refund Policy. A payment inquiry alone does not automatically qualify an order for a refund.

10. Billing Information and Checkout Accuracy

Please ensure that the information you provide during checkout is accurate and complete. Incorrect contact details may prevent you from receiving order confirmations or updates about your purchase.

If you notice an error after submitting an order, contact us promptly. We will review whether the relevant order details can be corrected, taking into account the current processing status and any verification requirements.

For security reasons, never send your PayPal password, one-time verification code, or full payment card number by email. We may request your order number, checkout email address, or other non-sensitive details to help identify your purchase.

11. Payment Availability and Third-Party Services

PayPal is currently the only payment method accepted directly through the payment options provided by Kongziyue at checkout. The services and funding sources available within PayPal may vary based on your account, location, eligibility, and PayPal's current requirements.

PayPal is a third-party payment service. Its availability, transaction authorization, account requirements, security checks, and processing times are managed by PayPal and may be subject to its own terms and policies.

If PayPal is temporarily unavailable or a transaction cannot be completed, please follow the information shown during checkout or contact our support team for assistance. We cannot guarantee that a payment service will be available without interruption.

12. Payment Disputes and Unauthorized Transactions

If you do not recognize a transaction or believe that your PayPal account has been used without authorization, contact PayPal through its official support channels as soon as possible. You should also contact your financial institution if it is relevant to the transaction.

If you believe a transaction is associated with a Kongziyue order that you did not place, email us at support@kongziyue.com. Include any relevant order or transaction reference that you can safely share so we can review our records.

Please do not send passwords, security codes, or complete payment card details in your message. We will use the order information available to us to investigate the inquiry and explain any next steps we can take.

13. Payment Support and Response Time

If you need help with a payment, cannot complete checkout, notice a possible duplicate charge, or have a question about an order payment, contact our customer support team by email.

We aim to respond to customer inquiries within 1 business day. Response times may vary depending on inquiry volume, weekends, holidays, and whether additional information is needed to review the issue.

Our support hours are 8:00 AM–7:00 PM ET, Monday through Saturday. PayPal transaction processing and account support may operate according to separate schedules and procedures determined by PayPal.

14. Relationship to Our Other Policies

This Payment Methods Policy explains the payment option currently available at Kongziyue checkout and general guidance for payment-related questions. It should be read together with our Terms of Service, Shipping Policy, Cancel / Change Order Policy, and Return & Refund Policy.

Our Shipping Policy explains shipping charges, handling times, estimated transit times, and delivery services. Our Cancel / Change Order Policy explains how to request an order cancellation or modification. Our Return & Refund Policy explains eligibility and procedures for product returns and refunds.

If you have a question that involves both a payment and an order change or return, contact our support team with your order number so we can direct your inquiry to the appropriate process.

15. Updates to This Policy

Kongziyue may update this Payment Methods Policy when our checkout process, payment arrangements, or customer support procedures change.

The current version will be published on this page. Please review the information available at checkout before completing your purchase, as the payment options displayed there determine which methods are currently available.

16. Contact Us About Payments

If you have questions about PayPal checkout, payment confirmation, a possible duplicate transaction, or an approved refund, contact our customer support team. Include your order number and a clear description of the issue so we can assist you more efficiently.