Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the Kongziyue website, including when you browse product pages, place an order, submit a form, communicate with customer support, or otherwise interact with our online store.

This policy covers information handled in connection with our website and shopping services. Third-party websites, payment providers, delivery carriers, and other external services may process information under their own privacy policies and terms.

This policy should be read together with our Terms of Service, Shipping Policy, and Return & Refund Policy. Those documents explain additional conditions related to purchases, delivery, and returns.

2. Information We May Collect

The type of information collected depends on how you interact with Kongziyue. We aim to collect information relevant to operating the store, completing transactions, responding to requests, and maintaining website functionality.

Please provide only information that is relevant to your request or purchase. Do not send passwords, full payment card numbers, or other highly sensitive information through ordinary email or customer support messages.

3. How We Collect Information

We may collect information directly from you, automatically through website technologies, or from service providers involved in operating our store.

• Directly from you: when you complete checkout, enter shipping details, contact customer support, submit a form, or provide feedback.
• Automatically: when you browse our website, certain technical and usage information may be collected through server logs, cookies, or similar technologies.
• Through service providers: payment, hosting, analytics, security, and shipping providers may supply transaction or service-status information needed to operate the store.
• From communications: when you reply to our messages or provide additional information to resolve an order or customer service issue.

The information available to us may vary depending on the website features you use, the services enabled on the store, and the choices you make.

4. How We Use Personal Information

Kongziyue may use personal information for legitimate business purposes connected with operating the website and serving customers. These purposes may include:

• Accepting, processing, confirming, and managing orders.
• Coordinating payment authorization, transaction records, packing, and delivery.
• Sending order confirmations, shipping updates, and important service communications.
• Responding to questions about products, purchases, returns, refunds, and cancellations.
• Verifying transactions and helping detect suspicious, unauthorized, or fraudulent activity.
• Maintaining website security, troubleshooting technical issues, and improving site performance.
• Understanding general website usage and improving product information and customer experience.
• Maintaining business records and meeting applicable legal or accounting obligations.
• Sending promotional communications where permitted and, when required, with your consent.

We do not use every category of information for every purpose. How information is used depends on the nature of the data, your interaction with our store, and the services available.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support core shopping functions, remember certain preferences, understand website traffic, and improve performance. These technologies may collect information about your browser, device, or activity on the site.

The specific technologies used may change as our website and service providers change. You may be able to control cookies through your browser settings or any consent controls presented on the website. Disabling certain cookies may affect checkout, saved preferences, or other website features.

For more details about these technologies and any available choices, please review our Cookie Policy if it is published on the website.

6. Payment Processing

When you make a purchase, payment-related information is processed to complete the transaction. Depending on the payment option presented at checkout, the transaction may be handled by an external payment provider.

We may receive limited transaction details, such as payment confirmation, transaction references, billing information, or payment status, to verify and manage your order. Payment providers may collect and process information directly under their own privacy and security practices.

We do not ask customers to send complete payment credentials through customer support email. For payment-specific questions, review the information provided by the payment service used for your transaction.

7. When We Share Information

We do not treat customer personal information as a public resource. We may share relevant information when necessary to operate the store, fulfill your request, protect our business, or meet applicable obligations.

Information may be shared with the following categories of recipients:

• Payment providers: to authorize, process, verify, or document transactions.
• Shipping carriers: to prepare, deliver, and track orders using the recipient and delivery details required for shipment.
• Website and technology providers: to host, maintain, secure, and support the online store.
• Analytics or marketing providers: where enabled, to measure website performance or manage permitted promotional activities.
• Professional advisers: where reasonably necessary for accounting, legal, security, or business administration purposes.
• Authorities or other parties: when disclosure is required by law, legal process, or a valid request, or when necessary to protect rights and safety.
• Business transaction participants: in connection with a proposed or completed merger, sale, restructuring, or transfer of relevant business assets, subject to appropriate handling of information.

We aim to limit shared information to what is reasonably necessary for the relevant purpose. Third-party recipients may process information under their own policies and obligations.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining transaction records, resolving disputes, preventing fraud, and meeting applicable legal or accounting requirements.

Retention periods may vary depending on the type of information, the nature of the customer relationship, whether an issue remains unresolved, and any recordkeeping obligations that apply.

When information is no longer reasonably needed, we may delete it, securely dispose of it, or de-identify it where appropriate and technically feasible, subject to any continuing legal or operational requirements.

9. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, service-provider safeguards, system monitoring, and procedures for handling customer information.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to handle information responsibly and address identified security concerns appropriately.

You can also help protect your information by using secure devices and networks, keeping account credentials confidential where accounts are available, and avoiding the transmission of sensitive payment details through unsecured communications.

10. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have rights relating to your personal information. These rights may include requesting access to certain information, asking for corrections, requesting deletion, or objecting to or limiting particular processing activities where applicable.

You may also be able to manage promotional email preferences through an unsubscribe link included in a marketing message. Even if you opt out of promotional communications, we may still send necessary non-promotional messages about purchases, delivery, refunds, security, or customer service.

To submit a privacy request, contact us using the details at the end of this policy. We may need to verify your identity or request additional information to protect against unauthorized disclosure. We will review requests and respond in accordance with applicable requirements.

11. Marketing Communications

If we send promotional emails, they may contain information about products, store updates, or offers. We will handle these communications in accordance with applicable requirements and any consent or preference choices that apply.

You can opt out of promotional emails using the unsubscribe method provided in the message, where available. Allow a reasonable period for your preference to take effect.

Opting out of marketing does not prevent us from sending essential messages needed to complete an order, provide shipping information, respond to a support request, or communicate about a transaction.

12. Third-Party Websites and Services

Our website may contain links to external websites or use third-party services for payments, shipping, analytics, or other functions. When you visit an external website or interact with a third-party service, that provider may collect information according to its own policies.

Kongziyue does not control the privacy practices, security measures, or content of independent third-party websites. A link on our website does not necessarily mean that we endorse the linked service or its privacy practices.

Before submitting personal information to an external provider, we encourage you to review its privacy policy and understand how your information may be handled.

13. Children's Privacy

Our website is intended for general shopping use and is not designed to knowingly collect personal information from children where parental authorization or other legal requirements would apply.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact our support team. We will review the concern and take appropriate steps where required.

14. International Data Processing

Kongziyue serves customers in the United States. Some service providers that support website hosting, payment processing, analytics, customer service, or other operations may process information in locations different from your own.

Where personal information is transferred or accessed across borders, its handling may be subject to the laws and safeguards applicable to the relevant provider and transaction. The specific location of processing depends on the services used to operate the website.

15. Do Not Track and Browser Settings

Some browsers offer privacy settings or signals intended to limit tracking. The effect of these settings may depend on the browser, the technology involved, and the services active on our website.

You can review your browser's privacy and cookie settings to manage certain forms of data collection. If our website provides a dedicated privacy preference or consent control, you may also use that control to adjust the available options.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, information practices, or applicable requirements change. The revised version will be published on this page.

Updates will apply as described in the revised policy or as otherwise required by law. We encourage you to review this page periodically so that you remain informed about how personal information may be handled.

If a change requires additional notice or consent under applicable law, we will take the steps required for that change.

17. Contact Us About Privacy

If you have questions about this Privacy Policy, want to make a privacy request, or need clarification about how information associated with your order is handled, please contact our customer support team.

To help us review your inquiry, include a clear description of your question and, when relevant, your order number. Please share only the information needed to identify and address your request.